Return Policy

Return & Refund Policy

We want you to be fully satisfied with your NEXORA purchase. If something isn't right, here's how returns and refunds work.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Contact our support team through our Contact page with your order number and the reason for the return. We'll respond with the next steps and the return address.

Return Shipping

For standard returns (change of mind, no longer needed), the customer is responsible for the cost of return shipping. If your item arrived damaged, defective, or incorrect, we cover the return shipping — just contact us within 48 hours of delivery with a photo.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out within 48 hours of delivery with your order number and a photo. We'll arrange a free replacement or a full refund at no extra cost to you.

Order Cancellations

Need to cancel? Contact us as soon as possible. Orders can be cancelled before they enter processing/fulfillment. Once an order has shipped, it follows the standard return process above.

If you have any questions about a return, our support team is here to help via the Contact page.