Refund policy

REFUND POLICY

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which they were received.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photos of the product

Once verified, we will offer a replacement or full refund.

Non-Defective Returns

Customers may request a return within 30 days of delivery. Return shipping costs are the responsibility of the customer.

Refund Process

Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.

Non-Refundable Situations

- Incorrect shipping address provided by customer
- Normal wear and tear
- Products damaged due to misuse
- Orders returned without prior authorization

Contact

For refund requests, please contact:

support@nexora-store.com